TERMS AND CONDITIONS OF THE GREEN PUZZEL SERVICE
§1 GENERAL PROVISIONS
The purpose of these Regulations is to define the terms and conditions of using the greenpuzzel.pl website, discussing the purpose of the services, the method of their provision and the rights of the customer in connection with the use of the services offered by the greenpuzzel.pl website.
The Regulations, as a standard contract in electronic form, bind customers in accordance with art. 384 § 2 and 4 of the Civil Code.
The owner of the website Zielonypuzzel.pl is: Idea Puzzel Ilona Kieres 39-460 Tarnowska Wola 225 NIP: 8672216880, REGON: 363200522
2.1. The terms used in this document should be understood as:
Regulations – these Regulations of the Green Puzzel Website;
Service – the website located at: https://zielonypuzzel.pl/, along with all subpages that constitute its parts, with the use of which the Green Puzzel offers and sells its services to customers.
Green Puzzle – Idea Puzzel Ilona Kieres
39-460 Tarnowska Wola 225 NIP: 8672216880, REGON: 363200522
Customer – a natural person with full legal capacity, as well as a legal person or an organizational unit without legal personality, with legal capacity, using the Green Puzzle Services
Agreement – a sales contract within the meaning of the Civil Code, concluded between the Customer and the Green Puzzle, using means of distance communication;
Services – preparation of meal sets by Zielony Puzzel, their delivery and keeping the Customer’s account on the website Zielonypuzzel.pl;
Program / Diet – selected configuration of the catering set determined by the style of the kitchen, calorific value and duration
Higher power – event: external, impossible or almost impossible to predict, the consequences of which cannot be prevented.
Submit an order – Customer’s declaration of will aimed directly at concluding a contract with the Seller, submitted using the order form available on the website Zielonypuzzel.pl
Basket – an element of the website software, in which the products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity and type of products
Delivery zone – administrative area of Tarnobrzeg, Stalowa Wola, Nisko, Sandomierz, Rzeszów, Głogów Małopolski, Kolbuszowa and Mielec. Delivery in the drop-off area is free of charge. The possibility and payment for delivery outside this area is determined individually by phone with a consultant of the Zielonypuzzel.pl website
Account – customer account on the website, it contains data provided by the customer and information about orders placed by him on the website.
Registration form – a form available on the website that allows you to create an Account.
The order form – an interactive form available on the website that allows you to place an order, in particular by adding products to the basket and defining the terms of contracts with the Green Puzzle, including the method of delivery and payment.
Customer panel – account created via the website Dietly , enabling independent management of delivery conditions, including change of delivery time and place.
§3 TECHNICAL CONDITIONS
In order to use the services of the website Zielonypuzzel.pl, the customer must meet at least the following technical conditions:
having an active e-mail account;
access to a device that allows browsing websites, actively connected to the Internet
properly installed operating system;
properly installed web browser on the device;
3.2. The Green Puzzel informs customers that due to the public nature of the Internet through which it provides electronic services, the use of these services may involve the risk of interference by third parties in the transmission of data sent through it between the Green Puzzle and the customer.
3.3. The Green Puzzel stipulates that during the maintenance work of teleinformation systems, access to services provided electronically as part of the Zielonypuzzel.pl website may be difficult or impossible. The Green Puzzel undertakes to make every possible effort to ensure that such difficulties occur as rarely as possible and in the least painful way for the customer.
§4 SUBJECT OF THE SERVICES
4.1. Greenpuzzel.pl, as part of its activity, offers delivery to the home, office or place precisely indicated by the customer of catering sets consisting of 5 meals (breakfast, 2nd breakfast, lunch, afternoon tea, dinner) or 3 meals (2nd breakfast, lunch, afternoon tea) or individual meals according to any configuration. Each meal is packed in a separate container. Meals are packed together in a paper bag.
4.2. Meals packed in white and black containers are suitable for heating in microwave ovens, but not suitable for heating in ovens. Before heating, remove the protective foil.
§5 PLACING AN ORDER
5.1. By placing an order, the customer confirms that he has read and accepts all the terms of these Regulations.
5.2. An order can be placed as a registered customer after entering their data into the registration form, each time logging into the account created in this way or as an unregistered customer.
5.3. Joining the website Zielonypuzzel.pl takes place after completing the order form on the website www.zielonypuzzel.pl. Placing an order requires the acceptance of the Regulations.
5.4. In order to place an order and select the optimal program, the Customer should use the following tools available on the website Zielonypuzzel.pl:
5.4.1. Choose a diet program from among those available on the website Zielonypuzzel.pl by using a calorie calculator that helps in determining the individual calorific value. The calorie calculator will automatically show the values for the reduction and maintenance diet, after selecting such data as: age, height, weight, lifestyle. Then choose your favorite kitchen style from the ones available in the form.
5.4.2. Select the appropriate one from the available diets to the basket, mark its duration and calorific value.
5.4.3. Mark the days on which the catering is to be delivered in the calendar, specify the place and time of delivery, and go to the checkout.
5.4.4. Choose the payment method and pay for the order.
5.4.5. Fill out the form with personal data.
5.5.. The contract is concluded when you click the button with the formula “BUY AND PAY” or “ORDER”.
5.6. The first delivery of meals under the purchased program takes place on the day specified by the customer, but not earlier than 2 business days after the payment is credited or the transfer confirmation is received. Confirmations should be sent to the e-mail address firstname.lastname@example.org. Below is a detailed table showing the possible days of ordering and subsequent delivery:
|The day of placing the order||Up to an hour||Will be implemented in||However, after that hour in|
5.7. The office of the Zielonypuzzel.pl website does not accept telephone orders, it is possible to order only via the form on the website of the greenpuzzel.pl online store. From 09:00 to 17:00 on working days and from 10:00 to 14:00 on Saturdays, ongoing customer service is carried out. Contact by phone is possible at 532-532-765
5.8. When placing the order, the contracting authority is obliged to provide all necessary information that may affect the appropriate selection of the program.
5.9. The customer is obliged to provide only true personal data. He is also obliged to update his data each time they change. The Customer is responsible for any negative consequences of not updating the data.
5.10. The customer is obliged to protect the confidentiality of information enabling access to his account on the Zielonypuzzel.pl website, in particular by not disclosing this information to third parties. The customer is solely responsible for any damage caused by providing third parties with information enabling logging into his account or remaining logged in to his account on the website, even though he will not be using it at the moment.
5.11. In addition, the contracting authority is obliged to inform the greenpuzzel.pl website about any issues that may affect the selection of the diet. This applies in particular to the health aspects of:
- a) existing and past diseases;
- b) hypertension;
- c) diabetes;
- d) lactose intolerance;
- e) taking medications that affect the absorption of nutrients or vitamins, or cause fluid retention in the body, or have an adverse effect on digestion;
- f) for women, information about pregnancy or breastfeeding;
- g) allergies.
5.12. The Green Puzzel is not responsible for the effects of the programs in the event that the customer conceals the information listed in point 5.8.
5.10. In the event of any health contraindications, the Customer should consult a physician on the possibility of using the Services of the Zielonypuzzel.pl website.
5.11. The Green Puzzle is not responsible for the lack of weight loss effects for people with:
- a) hypothyroidism or hyperthyroidism;
- b) hormonal disorders;
- c) type 1 or 2 diabetes;
- d) food intolerance;
- e) allergies;
- f) metabolic disorders;
- g) insulin resistance;
- h) arterial hypertension
- i) other ailments and diseases that may affect the function of metabolism.
5.12. Only an adult with full legal capacity may be the customer ordering the program on the website Zielonypuzzel.pl. Orders for minors can be made by a legal guardian who takes full responsibility for the effects of using the diet.
6.1. The payment for the program is made by online transfer via the Tpay payment gateway on the website or by bank transfer for the entire period of the program in advance. The payment should be made to the account number 42 1140 2004 0000 3502 7598 2598 maintained by mBank SA ul. Senatorska 18 00-950 Warsaw. We do not accept cash payments.
6.2. In the absence of the booked payment on the invoice for the ordered program, the website Zielonypuzzel.pl will not complete the order.
6.3. Using the services of the website Zielonypuzzel.pl is payable according to the price list posted on the website Zielonypuzzel.pl and attached to these Regulations.
6.4. After adding the selected product to the basket and completing the order form on the website Zielonypuzzel.pl, Zielonypuzzel.pl sends an e-mail with the Order Confirmation. The Order Confirmation contains details about the order, delivery and payment. Confirmation of the Order is the basis for making a payment to the account number mentioned in point 6.1.
6.5. Payment is tantamount to accepting the order on the terms specified in the Order Confirmation and these regulations.
6.6 The Buyer agrees to issue and send VAT invoices without signature as well as corrections to VAT invoices in electronic form in accordance with art. 106n paragraph. 1 of the Act of March 11, 2004. on tax on goods and services (Journal of Laws of 2011, No. 177, item 1054, as amended) by electronic means to the e-mail address provided when placing the order.
7.1. Deliveries of sets with meals are made from Monday to Friday from 5:00 to 08:00.
7.2. Delivery details can also be agreed with the customer by e-mail or during a telephone conversation. The ordering party indicates the maximum delivery time by which the catering should be delivered. The Greenpuzzel.pl website reserves the right to deliver before the maximum time indicated by the Customer.
7.3. Delivery takes place in delivery area according to the time of placing the order indicated in § 5 point 5.6 of these Regulations. Delivery in the drop-off area is free of charge. The possibility and payment for delivery outside this area is determined individually by phone with a consultant of the Zielonypuzzel.pl website
7.4. The customer can change the address and time of delivery, but no later than 3:00 p.m. on the day preceding the delivery of the set, taking into account the working hours of the office of the Zielonypuzzel.pl website. You can make the change yourself through “ CUSTOMER PANEL “or by e-mail by sending a message to the following address: email@example.com.
7.5. Changes reported after the deadlines specified in point 7.4. will not be implemented and the Customer is not entitled to any compensation for this.
7.6. Delivery schedules for holidays will be delivered in advance by e-mail or SMS to the address or telephone number provided when placing the order.
7.7. The Greenpuzzel.pl website is not responsible for the Customer’s failure to collect the delivery within the agreed time frame and place. In this case, the Customer has no right to demand a refund for failure to collect the delivery due to his fault.
7.8. The service greenpuzzel.pl, in the event of failure to deliver the set within the agreed time period and place, undertakes to deliver the set to the place indicated by the customer. In a situation where it is not possible to make a delivery in another place indicated by the Customer, the Zielonypuzzel.pl website undertakes to automatically extend the program by one day.
7.9. Greenpuzzel.pl is not responsible for timely deliveries in the event of force majeure.
§8 CHANGES TO THE PROGRAM, CANCELLATION, CHANGE
8.1. The customer has the option to make changes during the program. These changes may concern: place, date, delivery time, type of program, and calorific value of the program. In this case, the customer is obliged to pay the amount due for the change.
8.2. In the event of a change in the program or calorific value, the Customer is obliged to inform the Zielonypuzzel.pl website about this fact at least 3 working days before the date of the change. In order to change the place and time of delivery, the Customer is obliged to inform the Zielonypuzzel.pl website about this fact, but not later than 15:00 on the day preceding the delivery of the set, taking into account the working hours of the Zielonypuzzel.pl website. Please inform us about such a change by sending an e-mail to: firstname.lastname@example.org.
8.3. By placing an Order and paying for it, the Customer is aware of the inability to withdraw from a distance contract and return the goods. Pursuant to Article 38 par. 4 of the Act on consumer rights of 30.05.2014. The right to withdraw from a distance contract and return the goods without giving a reason is not entitled to the Customer in the case of using the Services provided by the Green Puzzel.
8.4. When the changes made by the customer cause an “overpayment” in relation to the original order – he cannot claim a refund of the overpayment. The customer is not entitled to a refund of the difference in the event of changing the diet to a cheaper one.
8.5. The customer has the option to suspend the delivery himself for a specified period (change the delivery date) in Customer Panel or provide such information by e-mail to the address email@example.com or by phone to the number 532-532-765, no later than 3 working days before the delivery by 15:00.
8.6. Zielonypuzzel.pl reserves the right to refuse to execute Orders in the event of:
8.6.1. placing an order incorrectly, in particular without providing correct data of the Ordering Party, i.e. address, contact information
8.6.2. the ineffectiveness of an attempt to agree on the place and date of delivery of the ordered Products Zielonypuzzel.pl
8.6.3. obtaining information from the customer after receiving the order from him, about nutritional contraindications for consuming the products Zielonypuzzel.pl
8.6.4. failure to pay the price for the ordered Greenpuzzel.pl Products
8.6.5. breach of the provisions of these Regulations by the Customer.
9.1. In the event of non-compliance of the subject of the Order or the method of its implementation with the placed Order or these regulations, the Customer is entitled to submit a complaint.
9.2. The complaint should be submitted via e-mail to the following address: firstname.lastname@example.org
9.3. The complaint is considered to be submitted when the Customer receives confirmation of the complaint.
9.4. The complaint will be considered no later than within 14 days from the date of receipt by the Customer of the confirmation of the complaint. The position will be sent to the e-mail address provided in the application.
9.5. If the subject of the complaint is accepted, Zielonypuzzel.pl will inform the Customer about the possibility of replacing the subject of the Order on a given working day or compensation for failure to meet the subject of the Order by telephone or e-mail.
9.6. If the greenpuzzel.pl website finds that the complaint is unfounded, in particular due to the compliance of the subject of the complaint with the order, the Green Puzzel will inform the Customer about the failure to accept the complaint within no more than 1 day, providing appropriate justification.
9.7. If the complaint is rejected in accordance with paragraph 5, the inability to provide the Customer with a meal or meals to be exchanged for reasons attributable to the Customer or the Customer’s failure to return the advertised meal or meals intact to the representative (driver) of Zielonypuzzel.pl, who provided the Customer with a meal or meals for replacement, to the website Zielonypuzzel.pl an amount corresponding to the value of the meal or meals delivered to the Customer will be due in accordance with the current price list on the website Zielonypuzzel.pl.
9.8. The subject of the complaint cannot be the delivery time made after the maximum time indicated by the Buyer, if the delay was due to force majeure and was not longer than 2 hours.
§10 STATUTORY RIGHT OF WITHDRAWAL
According to Art. 38 points 4 of the Act of 30 May 2014 on consumer rights, the right to withdraw from a distance contract is not available to the consumer, among others in relation to contracts where the subject of the service is an item that deteriorates quickly or has a short shelf life, and such should be considered the products included in the catering offered by the website Zielonypuzzel.pl
§11 EXTRAJUDICIAL METHODS OF SETTLING DISPUTES AND PURSUING CLAIMS
The customer who is a consumer has the option of using out-of-court dispute resolution, including by submitting an application to initiate mediation or an application for consideration of the case before an arbitration court after the end of the complaint procedure. Detailed information is available on the website of the Office of Competition and Consumer Protection https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php .
Out-of-court methods of dealing with complaints and redress, as well as the rules of access to these procedures, are also available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection (including the Consumer Federation, Association of Consumers Polskie), Provincial Inspectorates of the Trade Inspection.
The customer is entitled, among others to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Agreement; and to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Client and the Green Puzzle.
In accordance with the instruction of the Act of 23 September 2016 on out-of-court resolution of consumer disputes, greenpuzzel.pl informs about the address of the ODR platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL which is a source of information on forms of out-of-court dispute resolution at the EU level that may arise between businesses and consumers.
§12 COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
12.1. Copyrights and intellectual property rights to the Website as a whole and its individual elements, including content, graphics, works, patterns and signs available on the Website, belong to the Green Puzzle and are protected by copyright and other provisions of applicable law.
12.2. According to Art. 8 sec. 3 point 2 lit. b of the Act of July 18, 2002. on the provision of electronic services (i.e. Journal of Laws of 2017, item 1219), the website customer is obliged not to post illegal content on the website.
§13 FINAL PROVISIONS
13.1. The Green Puzzel reserves the right to make changes to the Regulations for important reasons related to the change: terms of service and website offer, website functionality, generally applicable provisions.
13.2. Amendments to the Regulations are effective from the moment of their publication on the Website.
13.3. Any modifications to the Regulations do not change the rights already acquired by customers, i.e. they do not affect orders made before the amendments to these Regulations. Such orders will be implemented according to the rules in force on the date of their submission.
In matters not covered by the Regulations, the provisions of Polish law shall apply, i.e. Of the Civil Code, the Act on the provision of electronic services, the Act on consumer rights, as well as other provisions of law generally applicable in the territory of the Republic of Poland.
If any of the provisions of the Regulations turns out to be or is found to be invalid by a final court decision, all other provisions of the Regulations shall remain in force.
The regulations are available on the website www.zielonypuzzel.pl , as well as stored in a written and electronic version at the headquarters of the Green Puzzle.
- 6. The Regulations are binding from 01/12/2020
Annexes to the Regulations, constituting an integral part thereof, are:
What are personal data and what is their processing?
“GDPR” in art. 4 point 1 defines personal data as any information on the basis of which a natural person can be directly or indirectly identified. These are, among others, name and surname, identification number (PESEL), telephone number, e-mail address, IP address, physical or physiological characteristics. In addition, such data also includes information about your location sent by smartphones, tablets and other electronic devices.
In addition, we would like to inform you that, in accordance with the “GDPR”, the protection of personal data applies only to the data of natural persons, and thus does not extend to legal persons.
The processing of personal data is basically any activity on personal data, regardless of whether it is carried out in an automated manner or not, e.g. collecting, storing, recording, ordering, modifying, browsing, using, sharing, limiting, deleting or destroying.
Who is the Personal Data Administrator?
The administrator is the entity responsible for collecting personal data. The administrator is also the addressee to whom you can direct any requests related to the collection and processing of your personal data by us. In our case, the Administrator is Ilona Kieres running a business under the name Idea Puzzel Ilona Kieres 39-460 Tarnowska Wola 225 NIP: 8672216880, REGON: 363200522. (IDEA PUZZEL). The administrator of personal data can be contacted by letter or via e-mail at email@example.com or by phone at 532-532-765.
What personal data do we process?
As a rule, we process personal data only when it is really necessary for the provision of a given service or performance of a contract. In this case, we process the personal data of IDEA PUZZEL customers, people contacting IDEA PUZZEL in order to obtain information about the offer, share comments about services or products, start cooperation or conclude a contract, i.e. in particular the following personal data: name and surname, position, company address, home address or delivery address, e-mail address and telephone number, delivery date.
In addition, if you give your consent for the proper performance of the services we provide, and thus the correct preparation of meals based on health information, we would like to inform you that we will collect your “sensitive” data, i.e. including information about your health, biometric data. At the same time, we would like to point out that each time you provide information via websites, e-mail or during a telephone call, information from a specific category of personal data, which is sensitive data, will mean your express consent to the collection and use of such information by us in the manner specified in this document. or specified at the place where the information was disclosed.
On what basis and for what purpose do we process data?
We process personal data in accordance with the law, in a fair and transparent manner. We process your personal data on the basis of:
your voluntary consent (e.g. by sending us an e-mail or consenting to receive a newsletter or other form of marketing),
performance of the concluded contract, as well as commencement of cooperation or signing a contract,
the legitimate interest of IDEA PUZZEL as a data administrator (e.g. in the field of database creation, analytical and profiling activities, including activities regarding the analysis of product use, direct marketing of own products, securing documentation for the purpose of defending against possible claims or for the purpose of pursuing claims ),
obligations under the law (e.g. tax law or accounting regulations).
The purposes for which we process your personal data are as follows:
ensuring the highest quality of our services, i.e. in a situation in which you are or will become a party to the contract that connects us, we will only process personal data necessary for its implementation, for example, it will be your name and surname, telephone number or address of residence or delivery.
legitimate interests pursued by the Administrator, which are: performance of contracts and execution of orders, proper provision of services to you, keeping statistical data related to visiting our website, improving our services and adjusting them to your personalized needs, as well as conducting marketing and own promotion on the service market.
Who can we transfer your data to?
If you consent to it, your data will be transferred only to trusted entities cooperating with us, i.e. in particular: WFirma.pl; TPay; SerwerSMS.pl Your data may be transferred to our subcontractors, associates or service providers who will help us in the performance of the service (e.g. entities providing postal, courier, accounting services related to the implementation of orders). The transfer of personal data to another entity does not entitle it to any use of it, but only to processing for the purposes specified in the data processing entrustment agreement, ensuring the security of processing and to the extent necessary for the proper provision of services to you and the implementation of contracts binding us. The transfer of personal data does not release us (as the transferor) from responsibility for their processing. We would like to point out that your data may also be transferred to a public authority, but only when such authorization results from generally applicable legal provisions and provided that the authority submits an appropriate request in this regard.
How long will we process your personal data?
Your personal data will be processed as long as it is appropriate, from the point of view of the legal relations between us, i.e. until the basis for the processing of your personal data exists. For example, if consent is granted until its withdrawal, restriction or other actions on your part limiting this consent; in the case of the necessity of data for the performance of the contract – for the duration of its performance and after its performance until the expiry of the limitation periods resulting therefrom; and in the event that the basis for data processing is the legitimate interest of the Administrator – until this legitimate interest exists. In addition, your personal data will be processed by us as long as it is necessary due to applicable law, the periods of data processing for this purpose are determined by these provisions.
Cookies (cookies) are small text information in the form of text files, sent by the server and saved on the side of the person visiting the Website (e.g. on the hard drive of the computer, laptop or on the smartphone’s memory card – depending on which device the visitor uses. our Service).
The Administrator may process the data contained in Cookies when visitors use the Website for the following purposes:
implementation of the basic functionalities of the Zielonypuzzel.pl Website, such as identification of Service Users as logged in and maintaining login sessions, storing dynamic data, e.g. statistics, summaries;
adjusting the content of the Website to the individual preferences of the Customer
keeping anonymous statistics showing how to use the Website
remembering the Services ordered in the basket, recommending Services related to the Services ordered, as well as the proper functioning of the Website;
personalization and publication of advertising content on the Website
By default, most internet browsers available on the market accept cookies by default. Everyone has the option of specifying the terms of using cookies using the settings of their own web browser. This means that you can, for example, partially limit (e.g. temporarily) or completely disable the option of saving Cookies – in the latter case, however, it may affect some of the Website’s functionalities (for example, it may be impossible to pass the Order path through the order form due to not remembering the Services in the basket during the next steps of placing the Order).
Detailed information on changing cookie settings and their self-removal in the most popular web browsers is available in the help section of the web browser.
What are your rights?
The “GDPR” provides a number of rights for persons whose personal data is collected and processed. According to the GDPR, you have:
the right to access your personal data,
the right to request the rectification of your personal data,
the right to request their removal or limit their processing,
in the event of consent to the processing of personal data – the right to withdraw it,
the right to transfer data,
the right to object to the processing of your wa for personal data.
Should you have any questions, concerns or doubts regarding the content of this information or the manner in which we process personal data, as well as complaints regarding these matters (although we hope that there will be no need to file such complaints), please send an e-mail with with detailed information on the complaint to the address Idea Puzzel Ilona Kieres 39-460 Tarnowska Wola 225 NIP: 8672216880, REGON: 363200522. Any complaints we receive will be investigated and we will respond to them.
In addition, you also have the right to lodge a complaint with the supervisory authority, i.e. GIODO (address: General Inspector for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw), if in your opinion, the processing of your personal data by us violates the provisions of the EU GDPR Regulation.
At any time, you can contact the Administrator in order to exercise any of your rights, for this purpose we provide detailed contact details: IDEA PUZZEL ILONA KIERES, 39-460 TARNOWSKA WOLA 225 NIP: 8672216880
APPENDIX NO. 2 – DIET PRICE LIST